Frequently Asked Questions
Everything you need to know about your LØCI shopping experience.
What materials are used in LØCI footwear?
LØCI is committed to premium vegan fashion. Our sneakers are crafted using 100% recycled materials, including ocean-bound plastic, recycled rubber, and cork insoles to ensure both style and sustainability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Our sneakers generally fit true to size. We recommend checking our detailed Size Guide located on each product page, which includes conversions for UK, EU, and US sizing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are LØCI sneakers waterproof?
While our materials are water-resistant and durable for everyday wear, they are not fully waterproof. We recommend using a non-toxic protective spray to maintain the finish in wet conditions.